Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Trends in Hydrological Parameters of a Southern Brazilian Watershed and its Relation to Human Induced Changes

The Piracicaba river basin is a subtropical watershed located in the southeastern region of Brazil. With an area of 12 400 km², the basin is a typical example of new landscape resulting from development in tropical and sub-tropical regions: establishment of intensive industrial and agricultural processes were followed by significant population growth and water management. This scenario has led to significant increase in water demand and decrease in water quality. The main objective of this study is the detection of changes in the patterns of flow and precipitation in the basin, and its possible relation to man-induced changes. Statistical analyses were performed on records of precipitation, evapotranspiration and streamflow, from 1947 to 1991. Precipitation and evapotranspiration totals showed significant increasing trends for the entire basin. From eight streamflow gauge stations, half showed significant decreasing trend. The most probable cause of such trends is the export of water from the basin to the metropolitan region of São Paulo city.     

可节约生产成本的湿处理工艺技术

从传统意义上来讲，针织物及对张力敏感的梭织物的湿处理生产线（包括漂白、染色、柒色后水洗）通常是利用染缸来完成的，而这正是高水耗、高蒸汽消耗和高能源消耗的症结所在，同时带来一些质量问题（如折痕、起毛球和刮印等）。随着现代连续式平幅湿处理线技术的发展，整体生产成本可以下降到最多这50％。介绍了德国欧宝泰克生产的敏感织物连续式平幅湿处理线设备。     

Healing substrates with mobile, particle-filled microcapsules: designing a 'repair and go' system.

We model the rolling motion of a fluid-driven, particle-filled microcapsule along a heterogeneous, adhesive substrate to determine how the release of the encapsulated nanoparticles can be harnessed to repair damage on the underlying surface. We integrate the lattice Boltzmann model for hydrodynamics and the lattice spring model for the micromechanics of elastic solids to capture the interactions between the elastic shell of the microcapsule and the surrounding fluids. A Brownian dynamics model is used to simulate the release of nanoparticles from the capsule and their diffusion into the surrounding solution. We focus on a substrate that contains a damaged region (e.g. a crack or eroded surface coating), which prevents the otherwise mobile capsule from rolling along the surface. We isolate conditions where nanoparticles released from the arrested capsule can repair the damage and thereby enable the capsules to again move along the substrate. Through these studies, we establish guidelines for designing particle-filled microcapsules that perform a 'repair and go' function and thus, can be utilized to repair damage in microchannels and microfluidic devices.     

Simultaneous translation of lectures and speeches

With increasing globalization, communication across language and cultural boundaries is becoming an essential requirement of doing business, delivering education, and providing public services. Due to the considerable cost of human translation services, only a small fraction of text documents and an even smaller percentage of spoken encounters, such as international meetings and conferences, are translated, with most resorting to the use of a common language (e.g. English) or not taking place at all. Technology may provide a potentially revolutionary way out if real-time, domain-independent, simultaneous speech translation can be realized. In this paper, we present a simultaneous speech translation system based on statistical recognition and translation technology. We discuss the technology, various system improvements and propose mechanisms for user-friendly delivery of the result. Over extensive component and end-to-end system evaluations and comparisons with human translation performance, we conclude that machines can already deliver comprehensible simultaneous translation output. Moreover, while machine performance is affected by recognition errors (and thus can be improved), human performance is limited by the cognitive challenge of performing the task in real time.     

Topological rigidity of semigroups of affine maps

We study the topological rigidity of affine semigroups of algebraic actions. In the first part of the paper we given an algebraic condition for rigidity that unifies previous rigidity results and we settle an old question of Walters. In the second part we study a generalized notion of the rigidity of hyperbolic actions.     

Statistical Tolerance Analysis for Assured Analog Test Coverage

Increasing numbers of analog components in today's systems necessitate system level test composition methods that utilize on-chip capabilities rather than solely relying on costly DFT approaches. We outline a tolerance analysis methodology for test signal propagation to be utilized in hierarchical test generation for analog circuits. A detailed justification of this proposed novel tolerance analysis methodology is undertaken by comparing our results with detailed SPICE Monte-Carlo simulation data on several combinations of analog modules. The results of our experiments confirm the high accuracy and efficiency of the proposed tolerance analysis methodology.     

Stability of formal thought disorder and referential communication disturbances in schizophrenia.

This study examined the degree to which different types of communication disturbances in the speech of 48 schizophrenia patients and 28 controls were variable and state related versus stable and traitlike. Clinically rated formal thought disorder and 5 types of referential disturbance showed substantial stability within participants over time. The sixth type of referential disturbance, the vague reference, was not stable over time. Formal thought disorder was associated with the severity of core psychotic symptoms in patients, whereas referential disturbances showed little or no association with positive or negative symptom severity. Furthermore, changes in psychotic symptoms over time were accompanied by corresponding changes in formal thought disorder but not referential disturbances. These results support the idea that some types of referential disturbances are traitlike and may be reflective of vulnerability as well as manifest illness. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Reconstruction of a discontinuous function from a few fourier coefficients using bayesian estimation

The goal of this paper is the application of spectral methods to the numerical solution of conservation law equations. Spectral methods furnish estimates of the firstn Fourier coefficients of the solution. But since the solutions of conservation law equations can have discontinuities, the estimate of the solution by summing the firstn terms of the Fourier series will haveO(1/n) error, even if the Fourier coefficients are known to high accuracy. But if the solution could be accurately reconstructed from its Fourier coefficients, spectral methods could be used effectively in these problems. A method for doing this is to assume a probability distribution for functions. Functions which are smooth away from the discontinuity are assumed to be likely, and those which are not smooth away from the discontinuity are assumed to be unlikely. Then a reconstruction algorithm is chosen by minimizing the expected error over all algorithms. It is possible to put the smoothness assumptions mentioned earlier into an infinite-dimensional Gaussian probability distribution, and then the minimum-error algorithm is well-known and fairly simple to construct and apply. If the Fourier coefficients of the reconstructed function are known exactly, then this approach gives very good results. But when used with Fourier coefficients obtained from a spectral approximation to Burgers' equation, the results were much less impressive, probably because the coefficients were not known very accurately. It is possible to construct filters that reconstruct a function using Legendre or Chebyshev coefficients for information instead Fourier coefficients. It is found that the performance of these filters is similar to the Fourier case.